Tunnel Out is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Tunnel Out Web site and governs data collection and usage. By using the Tunnel Out website, you consent to the data practices described in this statement.

Collection of your Personal Information

Tunnel Out collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Tunnel Out also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Tunnel Out. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Tunnel Out for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Tunnel Out Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Tunnel Out public message boards, this information may be collected and used by others. Note: Tunnel Out does not read any of your private online communications.

Tunnel Out encourages you to review the privacy statements of Web sites you choose to link to from Tunnel Out so that you can understand how those Web sites collect, use and share your information. Tunnel Out is not responsible for the privacy statements or other content on Web sites outside of the Tunnel Out and Tunnel Out family of Web sites.

Children Under the age of 18

Our Websites are not intended for children under the age of 18 and children under the age of 18 are not permitted to use our Websites. We will remove any information about a child under the age of 18 if we become aware of it.

Our Websites are not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Websites or sign up for our Services. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not register on the Websites, make any purchases through the Websites, use any of the interactive or public comment features of our Websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us support@tunnelout.com

International Users

Information collected through the Tunnel Out website may be stored and processed in the Canada or other countries in which we or our affiliates, subsidiaries or service providers maintain facilities, which may not provide the same level of protection for your Personal Information as your home country. By submitting any Personal Information or by using the Services and without limitation to any other rights or obligations we have, you consent to such transfer to, and processing in, Canada and these other countries, and acknowledge that your information may be subject to access by law enforcement and other government entities, including courts and tribunals, in accordance with laws applicable in those jurisdictions.

Use of your Personal Information

Tunnel Out collects and uses your personal information to operate the Tunnel Out Web site and deliver the services you have requested. Tunnel Out also uses your personally identifiable information to inform you of other products or services available from Tunnel Out and its affiliates. Tunnel Out may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Tunnel Out does not sell, rent or lease its customer lists to third parties. Tunnel Out may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Tunnel Out may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Tunnel Out, and they are required to maintain the confidentiality of your information.

Tunnel Out does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Tunnel Out keeps track of the Web sites and pages our customers visit within Tunnel Out, in order to determine what Tunnel Out services are the most popular. This data is used to deliver customized content and advertising within Tunnel Out to customers whose behaviour indicates that they are interested in a particular subject area.

Tunnel Out Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Tunnel Out  or the site; (b) protect and defend the rights or property of Tunnel Out; and, (c) act under exigent circumstances to protect the personal safety of users of Tunnel Out, or the public.

Payment Data

When you make online purchases, you will be asked to provide information, which may include your payment instrument number (e.g., credit card, PayPal), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV) and other financial data (“Payment Data”).

We use Payment Data to complete transactions, as well as for the detection and prevention of fraud.

When you provide Payment Data while authenticated, we will store that data to help you complete future transactions without your having to provide the information again. We do not, however, retain the security code associated with your Payment instrument (e.g., the CSV) in this manner.

To remove or modify Payment Data, please contact Customer Support. After you close your account or remove Payment Data, however, Tunnel Out may retain your Payment Data for as long as reasonably necessary to complete your existing transaction and for the detection and prevention of fraud.

Use of Cookies

The Tunnel Out Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Tunnel Out pages, or register with Tunnel Out site or services, a cookie helps Tunnel Out to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Tunnel Out Web site, the information you previously provided can be retrieved, so you can easily use the Tunnel Out features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Tunnel Out services or Web sites you visit.

Security of your Personal Information

Tunnel Out secures your personal information from unauthorized access, use or disclosure. Tunnel Out secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Tunnel Out will occasionally update this Statement of Privacy to reflect company and customer feedback. Tunnel Out encourages you to periodically review this Statement to be informed of how Tunnel Out is protecting your information.

Contact Information

Tunnel Out welcomes your comments regarding this Statement of Privacy. If you believe that Tunnel Out has not adhered to this Statement, please contact Tunnel Out at support@tunnelout.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.